Refund Policy
Cancellation and refund policy
Cancellation or Alteration by the participant:
It may be that a participant needs to cancel their booking. They must make us aware of this as soon as possible so that alternative arrangement can be made. A participant will confirm their booking by making a 25% non-refundable deposit. When a participant cancels a booking the following time rules will apply regarding any rights to refund, reschedule or payment of unresolved fees.
30+ days before the activity: Your non-refundable deposit can be transferred to another course with White Water Adventure Academy but may not be refunded. Any additional course fees paid may be refunded.
30 days - 21 days before activity: Your non-refundable deposit is committed to the course you booked and may not be applied elsewhere. Any additional course fees paid can be transferred to another White Water Adventure Academy course or for cancellation, a 75% refund of the additional fees paid may be obtained.
21 days - 10 days before the activity: Rescheduling will incur an admin fee to the value of 50% of the full course, inclusive of non-refundable deposit value. Cancellation will incur a charge of 75% of the full course fee.
Less than 10 days before the activity: The whole cost for the activity will be charged for
cancellation or attempt to reschedule.
Cancellation or Alteration by White Water Adventure Academy:
When providing outdoor activities, coaches and guides make continuous risk assessments to maintain the quality and safety of our activities. Because of the changeable nature of the outdoor environment, bookings can be subject to cancellation or alteration if the conditions on the day dictate. The activity venue and plan for your activity is chosen and advertised as an ideal. If, however, weather or water conditions at this venue are deemed unsafe or inappropriate on the day by the coach/guide, an alternative venue that fits with the spirit of the booking may be chosen on the day of the activity, or if one cannot be found the activity may be cancelled. Your coach/guide is the only one who can decide this for your activity. If an activity is cancelled by us due to unsuitable conditions on the day, or other unforeseen circumstances, we will discuss potential options as to how we can fulfill our commitment to you, either by rescheduling your activity or offering a refund if an alternative arrangement cannot be found.
If you wish to discuss these cancellation terms, please do so ahead of booking.